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Policies and Disclaimers

  • General

    • Always try a small area first to see if any allergic reactions or breakouts occur. If you have any problems, discontinue use immediately.

    • All of our products are for external use only.

    • If you are pregnant, please contact your physician before using any of our products - especially the ones with essential oils.

    • Because our products contain high oil concentration (specifically the high volume of body butters and oils), you or our tub might be slippery after product application.   To prevent a fall, please make sure your tub is cleaned after each use. You might notice a ring around the tub line when done. Simply wipe off with soap and a damp cloth after each use.

    • Lillie’s Fashions (Lillile’s) is NOT responsible for any damage resulting from the use of any product on our website and or in person purchase. By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.

  • Return Policy Please Read

    • Due to the nature of our products we DO NOT accept returns or exchanges on candles or skin care (soaps, body oils, shea butter, body butter, etc.).

    • Lillies diligently inspects all items before shipping.  Any returned items will be inspected for signs of wear 

    •  Apparel Exchange Policy: ​​

      • ​​Purchase exchanges are allowed within three days after the purchase date or date received and must meet the following criteria:

        1. Apparel must have a valid receipt or gift receipt. 

        2. Apparel must have a valid receipt or gift receipt.

        3. Apparel must be unworn and unwashed.  We cannot accept returns of items that have been damaged, soiled, and without clothing tags. 

        4. Apparel must have all tags, including any hangtags still attached.

      • Please email tracking number within 3 days to contactus@lillies80.comNO EXCHANGES ARE ACCEPTED 3 Days after the date received.

      • We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear, the smell of fragrances pet hair, appearance of stains, and smell of smoke. We inspect all items before shipping. 

      • Apparel marked down in red for SALE cannot be exchanged.
      • We know things happen during shipping so please email us at for any questions.

      • If you meet the Return/Exchange requirements, please ship item(s) to:

        • Lillie's​ Fashions

        • PO BOX 3521

        • Alpharetta, GA 30023

      • Note: Customer is responsible for shipping fees incurred when sending the order back to Lillies.​

      • Please include your original packing slip so we know who you are.  If you've misplaced your packing slip, you may enclose a note with your full name and/or order number and indicate if you'd like to exchange an item for a different size, color, item or just receive a merchandise credit.  If an exchange is not indicated or the size you are  requesting for the exchange is unavailable, a merchandise credit will be issued via email. 

  • Shipping / Processing

    • All orders are fulfilled within 1 to 4 business days and are processed in the order received.  Tracking numbers can take up to 24 to 48 hours to update depending on the mail pickup day or when the post office scans in your package.  LILLIE'S 80 IS NOT RESPONSIBLE FOR ANY COURIER DELAYS, but we will do anything on our end that we can to help move things along. 

  • Preservatives

    • We DO NOT use preservatives in our products.  Please follow directions on how to care for your products.  Lillie's is not responsible for any problems due to misuse of products. Lillies is also NOT responsible if mold or bacteria grows on your product we are not responsible.  With this being said, it is very important for you to follow proper storage and care insturctions for your products.

  • Soaps

    • For longer lasting soap bars – Do NOT allow bars of soap to sit in water. After use, place in a nice dry area.

    • Soap Color - As all of our soap is handmade, we CANNOT duplicate the exact coloration each time. Climate changes also affect the outcome of soap. Although we follow the exact recipe each time a bar is made, bars can look different than what is shown in pictures.

    • All soaps containing colorants or natural clays could potential stain light colored wash cloths. It is best to test a small area first or use a dark colored wash cloth.

    • Soap Weight - As all of our soap is handmade and individually hand cut, please be aware that some of the weights from bar-to-bar vary in size.  Although we try and stay as close to the possible, weight bars may vary slightly.

  • Product Claims and Evaluations

    • Lillies cannot guarantee actual results on any of our products, as everyone's DNA is different.

    • Lillies DOES NOT claim that any of our products have been FDA approved.  These are homemade products using all natural ingredients as noted in the "ingredient listing" under each product sold.

    • Product claims and descriptions are based on research (by outside parties, internet research, etc.) on all of the ingredients in our products.  If you have any questions about a product, please feel free to contact us at XXX before purchasing.

    • If you have any concerns in regards to how products will react with your body, please contact your professional medical care advisor before using.

    • Lillies makes no medical claims on product benefits and only provides known benefits for the ingredients used. 

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