Lillie’s Policies & Disclaimers
DISCLAIMER Always try a small area first to see if any allergic reactions or breakouts occur. If you have any problems, discontinue use immediately. *All of our products are for external use only.
If you are pregnant, please contact your physician before using any of our products - especially the ones with essential oils.
Return Policy Please Read Due to the nature of our products we do not accept returns or exchanges. We know things happen during shipping so please email us at firstname.lastname@example.org for any questions.
Shipping / Processing All orders are fulfilled within 1 to 4 business days and are processed in the order received. Tracking numbers cam take up to 24 to 48 hours to update depending on the mail pickup day or when the post office scans in your package. LILLIE'S 80 IS NOT RESPONSIBLE FOR ANY COURIER DELAYS, but we will do anything on our end that we can to help move things along.
For longer lasting soap bars – Do NOT allow bars of soap to sit in water. After use, place in a nice dry area.
Preservatives - We do not use preservatives in our products - and we don't need to. So long as you follow directions on how to care for your products, you should not have any problems. We are not responsible for any problems due to misuse of our products. If mold or bacteria grow on your product we are not responsible. This is why it is very important for you to follow proper storage and care of your products.
Soap Color - As all of our soap is handmade, we can't duplicate the exact coloration each time. Climate changes also affect the outcome of soap. So although we follow the exact recipe each time a bar is made, bars can look different than what is shown in pictures. *NOTE: All soaps containing colorants or natural clays could potential stain light colored wash cloths. It is best to test a small area first or use a dark colored wash cloth.
Soap Weight - As all of our soap is handmade and individually hand cut, please be aware that some of the weights from bar-to-bar vary in size. Although, we try and stay as close to the possible weight bars may vary slightly.
Product Claims and Evaluations - We cannot guarantee actual results on any of our products, as everyone's DNA is different - nor do we claim that any of our products have been FDA approved. These are homemade products using all natural as noted in the "ingredient listing" under each product sold. Product claims and descriptions are based on research (by outside parties, internet research, etc.) on all of the ingredients in our products. If you have any questions about a product, please ask before purchasing. Remember - we are NOT physicians and can only offer personal advice from our own experience and education. For a concrete understanding of any particular ingredient and how it will react with your body - please contact your family physician or conduct your own personal research. *It is up to you to use your personal digression when purchasing and using products from our company. We make no medical claims and only provide you with information on what the product is known for.
Because our products contain high oil concentration - Due to the high volume of body butters and oils, you or our tub might be slippery when done. To prevent a fall, please make sure your tub is cleaned after each use. You might notice a ring around the tub line when done. Simply wipe off with soap and a damp cloth after each use.
Lillie’s Fashions (Lillile’s) is NOT responsible for any damage resulting from the use of any product on our website and or in person purchase. By purchasing items on our site you are fully aware of our disclaimer and use products at your own risk.